Travel guides › Practical travel info

How to order with delivery apps (GrabFood and ShopeeFood)

With GrabFood, enter your delivery address first, choose a restaurant and items, then pay. With ShopeeFood, check the available payment methods at checkout. Both apps show the delivery fee and order total.

At a glance

How do I place my first GrabFood order?

Enter your delivery address first to see restaurants that deliver to that location. Choose a restaurant and items, then add a note for the rider if you need to give pickup instructions.

  1. 1. Enter your delivery address

    Set the name and address of your hotel or accommodation. A room number alone may not be enough to identify your location, so include an entrance or nearby landmark too.

  2. 2. Choose a restaurant and items

    Choose items from the restaurants shown near your address. Opening hours vary by location and restaurant. Restaurants that have stopped serving are marked “Closed” in the app.

  3. 3. Add pickup instructions

    If you plan to collect your order in the hotel lobby, say so in the note for the rider. If riders cannot enter your apartment building or office, you can meet them in the lobby or at a designated location.

  4. 4. Check payment methods and total

    Check the available payment methods and order total at checkout. Cash payment may be available. If you need change for a large bill, let the rider know in advance through GrabChat.

  5. 5. Watch for an arrival message

    Check for the rider's message when they arrive, then collect your food at the pickup location entered in the app.

How do I order and pay with ShopeeFood?

The Vietnam iOS app lists English as a supported language and offers food delivery and ShopeeFood Mart grocery delivery. Choose your address and items in the app, then check which payment methods are currently shown for your account at checkout.

How much are delivery fees and foreign card fees?

GrabFood delivery fees take into account factors such as the distance between the restaurant and your address, and the order total is shown in the app. ShopeeFood fares are also shown in the app for each order and may be adjusted based on factors such as weather and service hours.

ItemWhat to check
GrabFood delivery feeTakes factors such as distance into account and is shown at checkout.
ShopeeFood fareShown in the app when you order and may be adjusted depending on conditions.
Grab fee for foreign-issued cardsA 4% fee applies to the final payment amount. Tips are excluded from the fee calculation.

How do I collect a food delivery at my hotel?

Whether a rider can deliver to your room depends on your accommodation's access policy. Ask the hotel where to collect deliveries before ordering, and leave a note for the rider if you need to meet in the lobby.

What to do in these situations

  1. When hotel room access is restricted

    Ask the hotel where to collect your order, then tell the rider in the note that you will meet in the lobby or at a designated location.

  2. When a room number is not enough to identify your location

    Enter the hotel name and address, along with an entrance or landmark, and watch for an arrival message.

  3. When paying cash with a large bill

    After ordering, tell the rider in advance through GrabChat that you will need change.

  4. When the delivery fee differs from what you expected

    Check the order total shown in the app before paying. GrabFood may factor in distance and other details, while ShopeeFood may account for weather and service hours.

  5. When you cannot find the restaurant you want

    First check that your delivery address is correct. Restaurant hours vary by location and restaurant, and GrabFood marks restaurants that have stopped serving as “Closed.”

Pre-departure checklist

FAQ

What is the order for placing a GrabFood order in Vietnam?

Enter your delivery address first and choose a restaurant and items. Add a note for the rider if needed, then pay.

How much is GrabFood delivery?

The fee can vary based on factors such as distance, and the order total is shown in the app.

Can I use ShopeeFood in English?

The Vietnam iOS app lists English among its supported languages.

Can I pay on ShopeeFood with my bank card or travel card?

The official guide lists Visa, Mastercard, and JCB, but check at checkout whether they are available for your account.

What is the foreign card fee for GrabFood?

Grab charges a 4% fee on payments made with foreign-issued cards; tips are excluded from the fee calculation.

Can food be delivered to my hotel room?

It depends on the accommodation's access policy. Ask the hotel where to collect your order, and leave a note for the rider if you will meet in the lobby.

Official sources & check dates

More practical info

Site updated: 2026-10-28